Northern Rogue Technologies Inc. Communications

Northern Rogue Technologies Inc. ("Northern Rogue," "we," "our," or "us") uses several communication methods to support clients, client staff, vendors, and authorized business contacts.

This page explains how Northern Rogue may communicate by phone, email, website form, service desk, remote support tools, and SMS text messaging.

1. Primary Contact Methods

Northern Rogue may communicate with clients, client staff, vendors, and authorized business contacts using the following methods:

• Phone

• Email

• Service desk communications

• Website contact forms

• Remote support tools

• SMS text messaging

• In-person or on-site communication

• Other business communication methods related to the services we provide

Primary contact information:

Phone: 1-778-726-4141, option 1

Email: service.desk@northernrogue.ca

Website: https://www.northernrogue.ca

2. Phone Communications

Northern Rogue may use phone calls for service desk support, appointment coordination, technician coordination, account or service discussions, billing or operational matters, and other business communications related to services we provide.

If we call you, we may leave a voicemail where appropriate. Please do not include highly sensitive information in voicemail messages unless necessary.

3. Email and Service Desk Communications

Northern Rogue uses email and service desk systems to receive, track, manage, and respond to support requests and business communications.

Email and service desk communications may be used for:

• Service desk and technical support requests

• Account and service communications

• Scheduling and appointment coordination

• Ticket updates and follow-up questions

• Billing, procurement, and operational coordination

• Security, compliance, or incident-related communications

• Other business communications related to services we provide

Primary service desk email:

service.desk@northernrogue.ca

4. Website Contact Forms

Northern Rogue may collect information submitted through website contact forms, including name, organization, email address, phone number, message content, and other information you choose to provide.

Information submitted through website forms may be used to respond to your inquiry, provide services, coordinate support, manage business communications, and maintain business records.

If a website form asks for a phone number, providing a phone number does not automatically require you to consent to SMS text messaging. SMS consent, where requested, will be presented separately and will not be pre-selected.

5. SMS Text Messaging

Northern Rogue may use SMS text messaging for conversational person-to-person business communications between Northern Rogue employees and clients, client staff, vendors, and authorized business contacts.

SMS messages may be used for:

• Service desk and technical support communications

• Appointment scheduling and coordination

• Technician arrival, site visit, or service coordination

• Follow-up questions related to active support requests or service matters

• Account, service, billing, or operational communications

• One-to-one security or service-related communications sent by Northern Rogue staff in relation to active support, service, or account matters

• Other one-to-one business communications related to services Northern Rogue provides or coordinates

Northern Rogue does not use SMS for marketing messages, bulk messaging, mass promotional messaging, automated advertising campaigns, or API-driven alerts.

6. How SMS Consent Is Collected

Northern Rogue collects SMS consent through direct business interactions, including client onboarding, service desk requests, phone calls, email communications, appointment coordination, active support or service engagements, and optional website form consent where available.

Clients, client staff, vendors, and authorized business contacts may provide their mobile number to Northern Rogue and agree to receive conversational person-to-person SMS messages related to the services and communications described on this page.

If SMS consent is collected through a website form, the SMS consent checkbox will be optional and will not be pre-selected.

Example SMS consent language:

"By checking this box, I agree to receive conversational SMS messages from Northern Rogue Technologies Inc. related to service desk support, appointment coordination, technician arrival or site visit coordination, account/service communications, billing or operational coordination, and other one-to-one business communications. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to unsubscribe. Mobile opt-in information and SMS consent information will not be shared with third parties for marketing purposes. View our Privacy Policy and SMS Terms & Conditions."

7. SMS Message Frequency

Message frequency varies.

The number of SMS messages you receive will depend on your relationship with Northern Rogue, active support requests, scheduled appointments, service coordination needs, and other business communications.

You may receive multiple messages during an active support request or service engagement, and you may receive no messages when there is no active need to communicate with you by SMS.

8. Message and Data Rates

Message and data rates may apply.

Your mobile carrier may charge you for SMS messages depending on your wireless plan. Northern Rogue is not responsible for charges imposed by your mobile carrier.

9. SMS Help

For help with SMS communications, reply HELP to any SMS message from Northern Rogue.

You may also contact our Service Desk:

Email: service.desk@northernrogue.ca

Phone: 1-778-726-4141, option 1

Website: https://www.northernrogue.ca

10. SMS Opt-Out

To stop receiving SMS messages from a Northern Rogue number, reply STOP.

You may also reply QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE.

After you opt out, we may send one additional SMS message confirming that your opt-out request has been processed. After that, we will stop sending SMS messages to that mobile number unless you opt in again or reply START to resume SMS communications.

Opting out of SMS does not prevent Northern Rogue from contacting you by other permitted methods, such as phone or email, where appropriate for service, support, account, operational, security, compliance, or legal purposes.

11. Privacy

Northern Rogue respects your privacy.

Mobile opt-in information and SMS consent information will not be shared with third parties for marketing purposes.

Mobile opt-in information, SMS consent information, and text messaging originator opt-in data will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

For more information about how Northern Rogue collects, uses, discloses, stores, and protects personal information, please review our Privacy Policy:

https://www.northernrogue.ca/legal/privacy-policy

12. SMS Terms & Conditions

For full SMS terms, including message types, message frequency, message and data rate notices, HELP instructions, and opt-out instructions, please review our SMS Terms & Conditions:

https://www.northernrogue.ca/legal/sms-terms

13. Sensitive Information

Please avoid sending highly sensitive information by SMS, website forms, or voicemail unless necessary.

Where appropriate, Northern Rogue may direct you to use a more secure method for sensitive support, account, security, or service-related information.

14. Contact Us

If you have questions about Northern Rogue's communication methods, please contact:

Northern Rogue Technologies Inc.

Phone: 1-778-726-4141, option 1

Email: service.desk@northernrogue.ca

Website: https://www.northernrogue.ca